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Discover the measurable impacts of AI agents for customer support

How Did Papaya Slash Support Costs Without Adding Headcount?

When Papaya saw support tickets surge, they faced a tough choice: hire more agents or risk slower service. Instead, they found a third option—one that scaled their support without scaling their team.

The secret? An AI-powered support agent from Maven AGI that started resolving customer inquiries on day one.

With Maven AGI, Papaya now handles 90% of inquiries automatically - cutting costs in half while improving response times and customer satisfaction. No more rigid decision trees. No more endless manual upkeep. Just fast, accurate answers at scale.

The best part? Their human team is free to focus on the complex, high-value issues that matter most.

👉 Curious how they did it? Read the full case study to learn how Papaya transformed their customer support

_Welcome

Welcome to today’s edition of AI Business Weekly. To support this newsletter, please check out our partner Maven AGI, which is taking AI-powered support agents to the next level.

From Europe’s €500 million investment in AI Factories to massive infrastructure and funding deals reshaping the AI landscape, global momentum continues to surge. As Bloom Energy and Brookfield unite to power the AI revolution, startups like Resistant AI and Prezent are raising fresh capital, while SoftBank strengthens its robotics dominance. Let’s dive in.

Europe Accelerates AI Ambitions with €500M Investment in 6 New AI Factories

Brussels — The European Commission has unveiled six new AI Factories as part of its next phase in building a continent-wide AI innovation network. The €500 million investment expands Europe’s total to 19 AI Factories across 16 Member States, underscoring its commitment to AI sovereignty and digital leadership amid growing global competition.
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Bloom Energy and Brookfield Form $5B Partnership for AI Power

San Jose — Bloom Energy (NYSE:BE) and Brookfield have announced a $5 billion partnership to build power infrastructure for AI data centers. The move addresses the soaring energy demands of large-scale AI models. Bloom Energy, now valued at nearly $99 billion, has seen its stock surge over 33% in six months as it expands into sustainable AI-driven power solutions.
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Resistant AI Raises $25M to Strengthen AI Fraud Detection

Prague — Resistant AI has secured $25 million in Series B funding led by DTCP Growth, with participation from Google Ventures (GV), Notion Capital, and Experian. The company develops AI systems that detect document and transaction fraud across the financial sector. The new capital will fuel European expansion and the development of real-time threat intelligence capabilities.
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Prezent Raises $30M and Acquires Prezentium to Expand AI Presentation Tools

Los Altos — Presentation AI startup Prezent has raised $30 million in new funding led by Multiplier Capital, Greycroft, and Nomura Strategic Ventures. The company also announced the acquisition of Prezentium, expanding its suite of AI-driven business presentation tools. With over $74 million raised and a valuation of $400 million, Prezent is emerging as a leader in enterprise communication automation.
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SoftBank Acquires ABB Robotics for £5.4B to Advance Physical AI

Tokyo — SoftBank Group has agreed to acquire ABB Robotics for £5.4 billion, deepening its investments in robotics, AI, and automation. Through its $100 billion Vision Fund, SoftBank continues to pursue a strategy of merging physical and digital technologies, further strengthening its position at the intersection of robotics, logistics, and AI innovation.
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📢 AI Powering the Next Industrial Wave

From Europe’s AI Factories to multi-billion-dollar energy partnerships, AI is driving the next industrial wave — one that fuses infrastructure, intelligence, and automation. With startups tackling fraud, presentations, and robotics, global investments reflect a single truth: AI isn’t just software anymore — it’s powering the physical and digital future.