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88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
Meta Acquires Moltbook AI Agent Social Network, Brings Founders Into Superintelligence Labs
Facebook parent buys viral Reddit-like platform where autonomous AI agents interact, as tech giants race to secure AI talent following OpenAI's hire of OpenClaw creator, with deal expected to close mid-March bringing co-founders to Meta's AI division. Read more
AI Robotics Startup Rhoda Hits $1.7 Billion Valuation Training Robots From Online Video
Physical AI startup demonstrates investor enthusiasm for robots learning real-world behaviors from internet video rather than traditional data collection, as venture investment in physical AI surges toward doubling last year's level. Read more
Mandiant Founder Kevin Mandia Raises $190 Million for Armadin to Build Autonomous AI Security Agents
Cybersecurity veteran bets defenders need automation to keep pace with AI-assisted attackers executing cyberattacks at 100x human speed, as autonomous agents detect and respond to threats with minimal human intervention. Read more
Google Launches Gemini AI Across Workspace With Instant Document Creation, Spreadsheet Filling, and Cross-File Search
Major rollout to AI Ultra and Pro subscribers enables contextual writing pulling from existing files, automated data entry, and natural language queries across Docs, Sheets, Slides, and Drive in direct competition with Microsoft Copilot. Read more
Oracle Shares Jump as AI Demand Projected to Drive Strong Growth Through 2027
Cloud infrastructure provider's results validate that AI infrastructure spending is producing real commercial winners beyond Nvidia and hyperscalers, converting training and inference demand into recurring revenue that justifies massive capital expenditures. Read more
📢 The Signal Behind the Noise
When Meta buys social networks for bots while OpenAI hires their creators, robotics startups command billion-dollar valuations learning from YouTube videos, and Oracle proves AI infrastructure spending translates to real revenue through 2027, the pattern is clear: 2026's winners aren't building better models—they're building the platforms, infrastructure, and agent ecosystems that make AI economically viable at enterprise scale.
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